Shipping policy

Delivery & Payment

Delivery

  • Islandwide delivery: Rs 450 anywhere in Sri Lanka.
  • Free delivery on orders of Rs 15,000 or more.
  • Most orders arrive within 2–5 working days of confirmation.
  • Please check your order when it arrives. If anything is damaged or wrong, WhatsApp us within 48 hours on 0722 799 799 with photos and we'll make it right.

Collect from our showroom

Choose Pickup at checkout and collect your order from our showroom at 106/1C, Shanthi Road, off Sri Saranankara Road, Dehiwala. Pickup orders are usually ready within 1–2 days, and we'll let you know when yours is ready.

Showroom hours: Monday – Friday 10:00 am – 7:00 pm · Saturday – Sunday 10:00 am – 5:00 pm · Closed on public holidays.

Ways to pay

  • Cash on delivery: pay the courier when your order arrives.
  • Card or bank account through PayHere.
  • Koko or Mintpay: buy now and pay in instalments. Choose either at checkout to see the plan before you confirm.

Returns

You can return unused, unwashed items in their original packaging within 14 days of delivery. Opened creams, lotions and breast pads, and custom orders, can't be returned. If we sent something faulty or wrong, we cover return delivery; for change-of-mind returns, return delivery is paid by you. Read the full returns policy.

Questions?

WhatsApp or call us on 0722 799 799, or email admin@rockabyeshop.com.